Shipping policy

Delivery and import charges

Delivery times. Each product page shows its own delivery time. We'll email you a tracking link when your order is dispatched.

We deliver to UK addresses only.

How long it takes. Pieces marked "In stock" on their product page are usually delivered within 7 working days. Other pieces are prepared for you after you order, with estimated UK delivery of 2–4 weeks from your order shown on each product page: about a week to prepare, then 10–14 days or more by tracked delivery to the UK. These are estimates, not guaranteed dates, and delivery can take longer at busy times, including before Christmas.

Our delivery commitment. The delivery times shown on our product pages are estimates, not agreed delivery dates. We will deliver your order within 30 days of the day you place it at the latest, unless we agree a different date with you in writing.

If your order is late: your legal rights. Under the Consumer Rights Act 2015, you can end the contract straight away and get all your money back if we refuse to deliver, or if delivery within the 30 days (or by a date we agreed) was essential, either because of the circumstances when you ordered or because you told us before you ordered that it was essential. Otherwise, you can give us a further period that is reasonable in the circumstances, and if we don't deliver within it, you can end the contract and get all your money back. We'll refund you without undue delay. If only part of your order is late, you can choose to cancel just the late items.

Our extra promise, in addition to your legal rights. If your order hasn't arrived within 30 days of the day you placed it, email us and you can cancel for a full refund, including delivery, without giving us more time. We'll refund you within 14 days of you telling us. If the parcel arrives after that, we'll arrange its return at our cost. This promise is on top of your statutory rights and doesn't replace them.

Responsibility in transit. Your order is our responsibility until it's delivered to you, or to someone you've asked to take it. If it's lost or damaged on the way, we'll replace it or refund you in full.

Changing your mind. You can cancel for any reason from when you place your order until 14 days after the day you receive it, then you have 14 days to send it back. See our Refund policy.

UK delivery: £5.99 on orders under £100; free on orders of £100 or more (based on your order subtotal after any discounts).

No import charges on delivery. Our prices include UK VAT. You won't pay any import duties, customs charges or carrier handling fees on delivery: any duties on your order are handled by MILLHIGH.

Northern Ireland. We deliver to Northern Ireland on the same terms and prices as the rest of the UK.

Address. Please check your address at checkout. We can't change the address once your order is being prepared or has been dispatched.

Questions: email contact@millhigh.co.uk. We aim to reply within 2 working days.